ACCESS, EQUITY AND STUDENT SUPPORT
Guest Building Learning (GBL) endeavours to provide fair and equal access to its learning programs, for all students and clients, regardless of gender, sexuality, race, nationality, ethnic background, age, marital status, religion, pregnancy, political convictions, physical disability or intellectual impairment.
Access and Equity principles are defined as:
- Fair and equal access to appropriate quality training and assessment services for all existing and potential students
- Equity for all individuals through fair and appropriate allocation of resources
- Equality of opportunity for all individuals without discrimination or harassment
- Increased opportunity for individuals to participate in training programs.
These principles are supported by relevant State and Federal legislation.
Education and support services may include, but are not limited to:
- pre-enrolment materials
- study support and study skills programs
- language, literacy and numeracy (LLN) programs or referrals to these programs
- equipment, resources and/or programs to increase access for learners with disabilities and other learners in accordance with access and equity
- learning resource centres
- flexible scheduling and delivery of training and assessment
- counselling services or referrals to these services
- information and communications technology (ICT) support
- learning materials in alternative formats, for example, in large print
- learning and assessment programs contextualised to the workplace, and
- any other services that GBL considers necessary to support learners to achieve competency.
GBL is committed to providing a fair and equitable learning and working environment for all students and for GBL’s employees. GBL aims to provide learning programs and pathways that allow equality of educational opportunity to all individuals through program design, course content, training environments and all aspects of training and assessment processes.
All GBL students and employees have the right to be treated fairly and to conduct their training in an environment free from harassment and/or discrimination, and are offered support in learning as required.
GBL will assist all students in their efforts to complete their courses. If a student is experiencing any difficulties with their studies GBL would recommend that they should see their trainer, or another GBL staff member. GBL will ensure that the full resources of GBL are made available to ensure that the student achieves the required level of competency in all accredited courses.
Should students be experiencing a personal difficulty GBL will make every attempt to accommodate their needs within its capacity. If support for needs exceed GBL’s capacity, students will be referred onto more appropriate external support services [see below].
GBL maintains the following business practices to support the principles of access and equity:
- Communicating to all employees and students the required standards included in policies, procedures and relevant legislation whilst engaged in training programs at GBL. This includes information about the complaint resolution and appeals processes
- Where possible, deliver training and assessment services that are relevant, accessible, fair and inclusive, and inform students that GBL will accommodate their learning needs
- Identify and remove any barriers to access and participation
- Implement reasonable adjustments as necessary to ensure delivery and assessment of training programs meets individual student’s needs
- Ensure all GBL employees interact with all students, clients and stakeholders in a courteous, professional and non-discriminatory way.
GBL communicates to students the principles of access and equity using the following mediums:
- Enrolment information/Pre-Training Review
- GBL Student Handbook (published on GBL’s website)
- GBL Code of Practice
- Consumer Protection Policy
REPORTING DISCRIMINATION AND HARASSMENT
All existing and prospective students in training and other stakeholders of GBL have the right to object to discrimination in any form, and to complain when it takes place. Refer to the GBL Complaints and Appeals Policy at www.guestbuildinglearning.edu.au regarding information on the complaints process.
Students’ needs are identified upon entry into their course of study. Information to make this assessment is gathered through:
- Information provided by the student on the completion of their Pre-Training Review (PTR);
- Completion of the indicative assessment of their Language, Literacy and Numeracy skills (LLN). This assessment supports the pre-training review in ensuring that the student is enrolling in the right course for them and will be provided with the right level of support to assist them to successfully complete the course;
- Discussion with the student prior to enrolment and during their PTR to the program;
- Gathering information about each student’s prior formal and informal learning and encouraging them to seek recognition for this through the RPL process if appropriate.
ACCESS, EQUITY + STUDENT SUPPORT GBL CONTACT DETAILS
GBL have an email address where enrolled or prospective students can direct all enquiries for support and issues regarding access and equity: email@example.com. These details are included in the GBL Student Handbook and enrolment/induction communication.
EXTERNAL AGENCY CONTACTS FOR SUPPORT
Language and Numeracy Services and Resources
Literacy Net – https://www.education.gov.au/literacy-net
Reading Writing Hotline
Tel : 1300 655 506
Victorian Adult Literacy and Basic Education Council (VALBEC)
Tel : 03 9546 6892
Adult Migrant English Program – http://www.education.gov.au/amep
Australian Council for Adult Literacy
Tel : 03 9546 6892
Getting Ready in Numeracy (GRIN) – Mathematics Intervention
Tel : 03 9905 9332
Tel : 9417 3099
Numeracy – NSW Department of Education and Communities
Australian Apprenticeship Support Network
Telephone: 1300 363 831 Website: http://www.apprenticeshipsupport.com.au/Apprentices
With 74 offices and over 400 staff around the country Apprenticeship Support Australia is the first choice for a total apprenticeship support service.
The Victorian Equal Opportunity & Human Rights Commission
Telephone: 1300 891 848 Website: http://www.humanrightscommission.vic.gov.au
The Commission’s provide information on human rights, equal opportunity and equality, workplace law and can resolve individual complaints about discrimination, sexual harassment and racial and religious vilification by offering a conciliation process that is confidential, impartial, free, and simple.
Legal Aid Victoria
Telephone: 1300 792 387 Website: http://www.legalaid.vic.gov.au
Victoria Legal Aid helps people with their legal problems and focuses on helping and protecting the rights of socially and economically disadvantaged Victorians. It can provide assistance in the areas criminal law, family law and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.
Telephone: 13 11 14 Website : www.lifeline.org.au
Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If students feel that they might need telephone counselling, they can call about anything that might be troubling them.
Fair Work Commission
Telephone: 1300 799 675 Website: www.fwa.gov.au
Fair Work Australia is the national workplace relations tribunal. It is an independent body with power to carry out a range of functions relating to minimum wages, employment conditions, termination of employment and other workplace matters.
Telephone : 1300 22 4636 Website : https://www.beyondblue.org.au
Beyondblue is the national initiative to raise awareness of anxiety and depression providing resources for recovery, management and resilience.